Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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918-231-0572 | 411 S Lincoln Ave Suite E

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Sand Springs, OK

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 918-231-0572 or make an appointment online!


What Our Customers Are Saying

Best Auto Shop
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He is honest, respectful to women, a great mechanic, and an all around good person. You can trust him to take good care of your car. I give him a 5 star rating.

, 08/23/2018

Honest Auto Shop
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He was extremely communicative, honest, and most importantly did a fantastic job and had it done when he promised. Highly recommend for any type of mechanical work foreign or domestic. Thank you Ernie for taking great care of my car! Good honest mechanics are hard to come by.

, 11/27/2018

Trustworthy Mechanic
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He is extremely trustworthy. He won't steer you wrong! He won't try to up sell you something that he doesn't think you need. He will also warn you about things that may need to be done in the near future so you can begin to plan for it.

, 04/05/2019

Honest Auto Shop
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Ernie took the time to look at my truck for a noise I was hearing and come to find out, it was a piece of gravel that got lodged in between my rotor...He's a good and honest mechanic, definitely one of the good guys!

, 03/16/2018

Amazing Service
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I've had two occasions to use Ernie's in the last year and both times the cost was lower than the estimate and this last time he discovered another problem and after checking with me, remedied that as well as still was below the estimate. He's professional, customer oriented and timely and gives a complete overall view of any future problems he can see. Highly recommend this man and his shop.

, 08/26/2019

Best Auto Shop
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I'm totally satisfied with the work that was performed. Ernie is a wonderful, very skilled, and a honest guy.

, 05/10/2019

Trustworthy Mechanic
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Great service. Trust worthy mechanic!

, 07/09/2019

Great Prices
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Great mechanic and just down to earth a great person!!!! Does excellent work at affordable prices.

, 08/30/2019

Knowledgeable Mechanics
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I always like it when I see recognition in the eyes of the mechanic when I'm feebly trying to explain what's wrong with a Volvo. It looks like he knows his stuff. And there is no way he is going to be more expensive then the dealership so I bet this 5 star rating is secure.

, 12/10/2019
  • ASE (Automotive Service Excellence)
  • ASE Master Technician
  • BBB Accredited Business
  • BG Products
  • Wix
  • Car Care Aware
  • Call Us For Service: 918-231-0572